The founder of this company used to have a digital presence business in the restaurant space, and part of that service to customers was combing and addressing poor reviews online. Something he found is all these complaints can be addressed by the restaurant staff with ease! The biggest problem is getting your customer to notify your business of such issues in the first place.

Our partners have their own solutions for customer relations built in, and technologically improved. This includes a prompt and incentive to leave a review for customers who haven't left one yet already, and the ability to address customers in distinct groups based on a vast selection of customer service metrics.

We can't stress enough to our customers how important customer reviews are. Not just for clout or visibility online, but for the reason reviews were started before the internet in the first place! To allow restaurants to improve their experience. Every customer is an honoured guest, and typically it is better in the long run for a business to get a poor review and improve a customer's experience than it is to get no review at all.

Our partner's programs will give a customer the incentive to leave a review online through the loyalty program and Customer Relations Manager (CRM), both to improve online visibility and to address customer experience blind spots that could be secretly killing your sales.

In the old days, you had to reach out and gather information on your customers individually and personally! And in all honesty, nothing beats that in terms of quality.

These days, you're presented with other options that you can use in addition to socializing your regulars. There's technology in place that can help you convert, follow up with, and reward customers. These services are known as Customer Relations Managers. They let you interface with your customers based on purchase habits, birthdays, and even the last time they visited! With some restaurants receiving in excess of six thousand visits per month, it can be quite the task to find out how to interface with each of them individually, or maintain that your staff is implementing your strategies effectively. We're not saying you should abandon your personal touch, but instead you could expand on it with these programs.

Our partners have a plethora of options for customer service. whether that be chain business that requires a formulaic approach, or small mom and pop shops that need a much more niche and targeted approach to their customer relations.